Customer Relationship Management White Papers, Software Downloads, Definition and Webcasts

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Customer Relationship Management Reports

IT Priorities 2018 - What's happening in storage and cloud? sponsored by TechTarget ComputerWeekly.com VIDEO: In this video, Computer Weekly's editor-in-chief, Bryan Glick, explains what is happening in storage and cloud according to our 2018 IT Priorities survey, taken by over 250 IT decision makers and managers. Posted: 08 Feb 2021 \| Premiered: 02 May 2018 TOPICS: Cloud Computing \| Cloud Disaster Recovery \| Cloud Storage \| Cloud Storage Services \| Cloud Storage Strategy \| CRM \| SaaS ERP \| Storage Best Practices \| Storage Industry \| Storage Infrastructure \| Storage Management \| Storage Spending

Focus: ERP in the cloud sponsored by TechTarget ComputerWeekly.com EGUIDE: In this guide we reflect on 50 years of business software followed by a look to the future as we explore the evolution from on-premise to cloud systems; analysing Oracle's claim for Infrastructure as a Service (IaaS) business to the proliferation of cloud integrations. Posted: 08 Feb 2021 \| Published: 02 Dec 2016 TOPICS: Cloud Computing \| Cloud CRM \| CRM \| ERP \| ERP Software \| Infrastructure as a Service (IaaS)

Infographic: 2019 Europe IT Priorities - Business Applications sponsored by TechTarget ComputerWeekly.com EGUIDE: In this infographic, we take a look at what the most popular business applications being deployed, the most popular deployment models and the most popular applications being deployed in SaaS mode. Survey results taken from the 2019 IT Priorities survey carried out by ComputerWeekly.com, ComputerWeekly.de and LeMagIT.fr. Posted: 08 Feb 2021 \| Published: 23 Apr 2019 TOPICS: Business Intelligence \| Business Intelligence Software \| CRM \| CRM Software \| Databases \| ERP \| ERP Software \| Surveys

The Role Technology Plays in Patient Engagement sponsored by ServiceNow EGUIDE: Download this e-guide to learn about the role technology plays in patient engagement and explore the tools most often used by healthcare providers. Posted: 29 Aug 2019 \| Published: 29 Aug 2019 TOPICS: Collaboration \| CRM \| Customer Self-Service \| Customer Service \| Customer Support Software \| Health Care Applications Software \| Health Care Industry \| Health Care Software

AI in CRM: 10 Tips for Implementing Bots sponsored by ConvergeOne EGUIDE: Explore how AI and NLP work with – not in lieu of – contact agents, and key factors to consider about virtual agent chatbots. Posted: 23 May 2018 \| Published: 18 May 2018 TOPICS: Artificial Intelligence \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Center Workforce Management Software \| Contact Centers \| CRM \| Natural Language Processing \| Natural Language Processing Software

CIO Stories of Driving Digital Transformation in Today's World sponsored by ServiceNow EBOOK: How do CIOs achieve digital transformation? Read this white paper to learn how your organization can unlock its digital potential by gleaning expert insight from leading C-suite executives. Posted: 22 Oct 2018 \| Published: 31 Dec 2018 TOPICS: CIOs \| CRM \| CRM Best Practices \| CRM Software \| IT Management \| IT Service Management \| IT Services \| User Experience

Achieve CX Optimization with Call Center Transformation sponsored by Squelch EGUIDE: In this guide, learn how call center optimization can improve your CX strategy. Discover 5 common customer support problems affecting your CX, and learn how call center transformation can increase business value and drive customer satisfaction. Posted: 03 Jul 2019 \| Published: 01 Jul 2019 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| CRM \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Personalization

Emojis, WISE women, and the battle with fake online reviews sponsored by TechTarget ComputerWeekly.com PODCAST: In this episode, the lead up to an end-of-year General Election has Brian McKenna, Caroline Donnelly and Clare McDonald discussing politicians launching their own emojis, as well as the abuse many female politicians face online. The team also ponders whether online voting could be on the horizon for the UK. Posted: 13 Nov 2020 \| Premiered: Nov 13, 2020 TOPICS: CRM

Sentiment analysis software takes social media monitoring to new level sponsored by TechTarget Content Management EBOOK: AI, BI and big data coupled with social media sentiment analysis tools show potential for marketing automation and next-generation sales. Posted: 16 Jan 2018 \| Published: 16 Jan 2018 TOPICS: CRM \| CRM Analytics \| CRM Best Practices \| CRM Services \| CRM Software

Customer service technologies revolutionize CX engagements sponsored by ServiceNow EGUIDE: Customer service has evolved in ways that were unthinkable just a few short years ago. They now play a strategic and multidimensional role in fulfilling positive customer experiences that lead to brand loyalty and increased revenues. Download this expert guide to explore the evolution of customer service Posted: 22 Jan 2020 \| Published: 22 Jan 2020 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| CRM Services \| CRM Software

Customer Relationship Management Reports