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Consensual Fax: Strategies for Happy Customers and FCC Compliance sponsored by FaxBack, Inc. WHITE PAPER: Provides a brief introduction to the July 2003 updated FCC regulations regarding fax and discusses tools to help companies fax responsibly. Posted: 18 Sep 2003 \| Published: 01 May 2004 TOPICS: Fax Services \| Fax Software \| Federal Communications Commission \| Opt-In/Opt-Out Marketing \| Regulatory Compliance \| Telecommunications Regulations

Solution Spotlight: Creating a Strong Customer Experience Management Strategy sponsored by TechTarget Customer Experience EGUIDE: In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more. Posted: 05 Dec 2012 \| Published: 05 Dec 2012 TOPICS: Collaboration \| Communications Systems \| Contact Center Management \| Customer Loyalty \| Customer Profiles \| Customer Satisfaction \| Customer Service \| IT Agents \| IT Departments

World War C: Understanding Nation-State Motives Behind Today’s Advanced Cyber Attacks sponsored by FireEye WHITE PAPER: This guide explores the unique characteristics of cyber-attack campaigns waged by governments worldwide. Posted: 05 Mar 2014 \| Published: 31 Dec 2013 TOPICS: Government Agencies (non-U.S.) \| Government Agencies (U.S.) \| Government Information Security \| Governments \| Risk Management \| Security \| Security Best Practices \| Security Management \| Security Systems \| Security Threats

Social Media in Government: 5 Key Considerations sponsored by Hootsuite WHITE PAPER: Government agencies have begun to follow private-sector companies in leveraging social media, but may still have questions regarding the tools, processes, and organizational changes required to make social media work. This informative resource details the five top considerations for government agencies looking to deploy social media strategies. Posted: 15 Apr 2014 \| Published: 15 Apr 2014 TOPICS: CRM \| Government Agencies (U.S.) \| Public Sector \| Social Computing \| Social Networking

Cloud Computing by Government Agencies: Meeting Business and Security Challenges in the Cloud sponsored by IBM TECHNICAL ARTICLE: This article briefly describes the procurement challenges and then jumps into advising government cloud service purchasers on the positives and negatives of security in the cloud, and how to manage their potential vendors' security risks. Read on to learn more. Posted: 13 Sep 2010 \| Published: 17 Aug 2010 TOPICS: Budgeting \| Cloud Computing \| Government Agencies (U.S.) \| Network Security \| Security Threats \| Vendor Selection \| Vendors

Enterprise Content Management for Transforming Government sponsored by EMC Corporation WHITE PAPER: Read this issue brief by Center for Digital Government to learn how the Commonwealth of Massachusetts and the County of San Diego are improving service delivery by managing information electronically. What benefits could ECM bring to your agency? Posted: 10 Dec 2010 \| Published: 10 Dec 2010 TOPICS: Compliance (Systems Operations) \| Dashboards \| Data Management \| Data Storage \| Enterprise Content Management \| Government Agencies (U.S.) \| Information Management \| Records Management

Endpoint Threat Detection Gets More Response sponsored by Solarwinds MSP EGUIDE: This white paper explains what cyber threats the United States faces on a daily basis and what tools they have to combat them. Posted: 01 Feb 2016 \| Published: 25 Jan 2016 TOPICS: Endpoint Security \| Government Agencies (U.S.) \| Government Information Security \| Malware \| Risk Management \| Security \| Security Architectures \| Security Best Practices \| Security Event Management \| Security Industry \| Security Infrastructure

Essential Supplier Report: Smart City Suppliers sponsored by IBM WHITE PAPER: This report cuts to the chase when it comes to suppliers focusing on smart cities and forwar-thinking municipalities. Read now for evaluations on leading players in the market that have the capacity to provide leadership on large-scale projects spanning multiple city requirements. Posted: 10 Nov 2015 \| Published: 10 Nov 2015 TOPICS: Application Deployment \| Application Development \| Application Development and Integration Services \| Application Life-Cycle Management \| Application Portfolio Management \| Business Development \| Business Integration \| Business Intelligence \| Government Agencies (U.S.) \| Governments

Overcoming challenges of asset management amid declining federal budgets sponsored by IBM WHITE PAPER: This paper details an asset management solution from IBM. This option is designed for the federal government and enables seamless integration and support maintenance of every asset across the enterprise. Read this now and learn how this option can offer complete visibility into every asset, enable elevated risk management and more. Posted: 27 Apr 2012 \| Published: 27 Apr 2012 TOPICS: Asset Management (Finance) \| Asset Management Services \| Business Intelligence \| Data Management \| Data Management Software \| Financial Systems \| Government Agencies (U.S.) \| Risk Management

Cloud Computing: Get to know the basics sponsored by Red Hat WHITE PAPER: This white paper explains how government IT can enjoy cloud capabilities while keeping existing IT investments and avoiding vendor lock-in. Explore how open source and application portability in the cloud and the relationships between technology providers are critical to building a successful cloud strategy. Posted: 23 Jan 2012 \| Published: 05 Jan 2012 TOPICS: Cloud Computing \| Compliance (Systems Operations) \| Government Agencies (U.S.) \| Hybrid clouds \| Infrastructure as a Service (IaaS) \| Open Source \| Private Cloud \| Security

FCC Reports