WHITE PAPER:
See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
CASE STUDY:
After successful prior engagements, Cooper University Hospital (CUH) asked Dimension Data to implement an IP telephony (IPT) solution for its existing data center and new Medical Coordination Center (MCC).
WHITE PAPER:
When your business wants to gain the advantages of voice over IP (VoIP) and unified communications (UC) technology, where will you find the expertise to do it? How do you choose a partner that’s right for you? Continue reading to gain advice from four small businesses.
EGUIDE:
This expert E-Guide will help readers understand key information about the evolution of enterprise technology, how to prepare the enterprise for mobile telephony, and the value of combing IP telephony (IPT) with unified communications (UC).
EGUIDE:
This guide discusses in detail the increasingly cloud oriented nature of enterprise IP telephony, and offers a way for small and mid-sized businesses to approach both the acquisition and deployment of your communications architecture.
EGUIDE:
The CPaaS and API market is bustling, with acquisitions and new vendors emerging. Inside, learn about the recent API trends that should be on your radar, and discover a CPaaS buyer's guide that will help you properly evaluate vendors and choose the right CPaaS for your enterprise.
WHITE PAPER:
This paper focuses on how to integrate VoIP solutions with thin client computing. It covers why telephony is not only supported on a virtual PC but also why virtual PCs can perform better than a traditional PC desktop solution for telephony support.
RESOURCE:
Legacy, on-premise telephony hasn’t seen much use in the last year or so, and businesses are shifting to cloud telephony as a result. Because you don’t need to provision or maintain equipment, and it’s more secure, allowing for more flexible ways of working. Download this guide to learn how to add cloud telephony to Microsoft Teams.
EGUIDE:
This guide is intended for both IT staff, voice system managers, as well as CIOs. It describes the issues decision makers need to understand as they set out to build a winning unified communication strategy.
