|
Product: |
Genesys Voice Platform |
 |
|
Company: |
Genesys |
|
Type: |
Software |
|
Description: |
Genesys Voice Platform is an advanced software-only product that brings Internet technologies to the world of voice -- enabling a new breed of voice self-service applications. With Voice Platform, companies can reach more customers, offer consistent, high-quality customer care and reduce the cost of customer service. Voice Platform drives new revenue streams through automation and empowers companies to conduct business interactions 24x7, transforming the phone from a simple communications device into a powerful, anywhere-anytime information access tool.
<p/>
Voice Platform provides a high performance call processing and media services solution for the development and deployment of next-generation voice applications for customer service -- extending automated self-service far beyond the limits of traditional Interactive Voice Response (IVR) capabilities. Voice Platform removes the constraints of costly legacy IVR systems and offers standards-based development, flexible deployment options, simplified integration and improved time to market for speech-directed voice applications. With Voice Platform, Genesys redefines how contact centers operate and the way companies interact with customers.
|
|
View All Company's Documents
|
| |
|
Related Products: |
Contact Center Software | Self-Service Applications Software |
|
