Improve your NPS score through real-time resolution

The Net Promoter Score (NPS) assesses customer satisfaction and their likelihood to recommend a business. Vodafone Idea, known as Vi, aimed to boost their score by enhancing:

Response and resolution times
Service and agent satisfaction
Recommendation likelihood

Teaming up with Teleperformance, Vodafone gained detailed insights into customer touchpoints, enabling swift resolution of pain points and real-time feedback collection. Access this case study to hear the full story and learn how you can contact Teleperformance to discover more.

Vendor:: Teleperformance
Posted:: Mar 18, 2024
Published:: Mar 18, 2024
Format:: PDF
Type:: Case Study

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