Enterprise IP Contact Centers White Papers

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Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

How Financial Services Leaders are Ramping Up Innovation While Staying Secure
sponsored by Slack
WHITE PAPER: See how Asia-Pacific financial services leaders are combining operational agility with AI-powered productivity while bolstering security and compliance.
Posted: 20 Dec 2023 | Published: 20 Dec 2023

TOPICS:  IT Management
Slack

Identity Security: Why it Matters and Why Now
sponsored by CyberArk
WHITE PAPER: It is no longer a question of if an organization will be hit by a cyber attack but a question of when. Read this paper to learn why Identity Security could be the key factor in preventing cyber attacks from happening.
Posted: 24 Mar 2023 | Published: 24 Mar 2023

TOPICS:  IT Management
CyberArk

Combining the power of our proprietary platform with our consulting services to provide deep business insights
sponsored by Ensono Limited
WHITE PAPER: According to a recent survey, 80% of organizations are either completely blind or have gaps in monitoring their cloud environments. Open up this white paper to see how to get the broad visibility and deep insights you need to gain control of your diverse IT environments, while saving both time and money for your organization.
Posted: 21 Apr 2021 | Published: 21 Apr 2021

TOPICS:  IT Management
Ensono Limited

Flexible IT Models Drive Efficiency and Innovation
sponsored by Dell Technologies and Intel
WHITE PAPER: This study sought to understand whether, and to what degree, an organization's adoption of technologies and processes that enable flexible IT service delivery are correlated to IT and business benefits.
Posted: 14 Oct 2021 | Published: 14 Oct 2021

TOPICS:  IT Management
Dell Technologies and Intel

High Performance All Flash Ceph Cluster on Supermicro X12 CloudDC platform
sponsored by Supermicro
WHITE PAPER: Check out this e-book to learn about a Ceph cluster based on an all-flash storage server with 3rd Gen Intel® Xeon® Scalable Processors using all-flash NVMe SSDs and discover how it held up to testing by Supermicro experts.
Posted: 08 Sep 2021 | Published: 08 Sep 2021

TOPICS:  IT Management
Supermicro

AI Done Wisely Delivers Better, Faster, and More Scalable IT
sponsored by ServiceNow
WHITE PAPER: It’s time to move IT beyond the traditional “better, faster, cheaper — pick any two” conundrum. With the help of AI, virtual agents, and machine learning, organizations can tap into these technological innovations to improve operations across all three variables. Read this ebook to learn how.
Posted: 01 Dec 2021 | Published: 15 Jul 2020

ServiceNow

2021 Vendor Showdown: IT Service Management Providers
sponsored by ServiceNow
WHITE PAPER: Read this paper for Gartner's profile of vendors in the Enterprise ITSM tool market and find out why Gartner named ServiceNow a Leader 7 years in a row.
Posted: 08 Jul 2022 | Published: 08 Jul 2022

TOPICS:  IT Management
ServiceNow