WHITE PAPER:
Benchmarking is a critical process for any Service Desk that wants to gauge the quality of their service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email. Download the SDI best practices guide to learn more!
WHITE PAPER:
This document describes the innovative approach introduced by the Cisco MDS 9000 Family to support an end-to-end virtualized SAN environment that is flexible, secure, scalable, and mobile.
WHITE PAPER:
In this white paper, you will discover an Oracle storage technology designed from the ground up to deliver business-critical, guaranteed quality of service consistent with the business value of the application and its data.
sponsored by Do Not Use - Singapore Telecommunications Ltd
WHITE PAPER:
IP VPN technology is a viable solution for manufacturing companies seeking to weave their operations into the rapidly changing industry. It has unleashed a new era of IT infrastructure and this white paper provides the details.
WHITE PAPER:
This white paper highlights the 5 major factors that affects call quality, and offers a solution for these issues to ensure a top quality call experience.
WHITE PAPER:
This white paper describes the innovative approach introduced by the Cisco MDS 9000 Family to support an end-to-end virtualized SAN environment that is flexible, secure, scalable, and mobile.
WHITE PAPER:
Today’s business models do not create the commensurate revenue to fund the investment to deliver against growing traffic volumes. This is particularly salient in North America as CSPs provide more services and bandwidth on flat rate ‘all-you-can-eat’ price models. Read this paper to learn so much more.
WHITE PAPER:
The goal of this paper is to combine a deep knowledge of 802.11 protocols, quality of service (QoS) mechanisms and VoIP handsets with the feedback from IT professionals to identify potential problems and solutions when rolling out VoIP on a Wi-...
WHITE PAPER:
Converged services are being deployed extensively in enterprises to take advantage of the advances in IP-based voice, data and video service offerings.
WHITE PAPER:
Your employees in remote locations need the same fast, reliable, secure and cost-effective access to information and applications as your employees at headquarters. MegaPath Site-to-Site MPLS VPN is the simple solution. Read this white paper to learn how to MegaPath Site-to-Site MPLS VPN means more security, more selection, and more service.
