WHITE PAPER:
With Microsoft Unified Communications businesses can simplify management and maximize budget and resources. You can consolidate costly third-party solutions and avoid capital investments.
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In this white paper, IDC explores example case studies of IBM’s internal evolution to a social business as a means to guide other large organisations considering making a similar transition.
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In today's tough economic times, businesses face a daunting challenge: do everything possible to attract and retain customers. This paper examines eight strategies for creating a relationship with your customers that will keep them coming back.
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In this issue, our authors have done an outstanding job of exploring many facets of VOI. Robert Shimp discusses the shift in the economy from that of a services economy to an information management economy.
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This white paper highlights tips and best practices for CIOs looking for more effective ways to cut risk and create value in virtual environments through better teamwork.
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In this analysis, Frank Buytendijk examines what information management means, and describes a complete spectrum of business cases, ranging from tactical cost reduction to transformational impact on the organization’s business model.
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This white paper demonstrates how empowering your employees can lead to significantly improved customer service. Learn how dynamic case management applications can assist in delivering employee empowerment and transform the customer experience.
WHITE PAPER:
This white paper discusses the ins and outs of social businesses, uncovering what it means, the value it brings, and what you should expect for the future.
